We're excited to announce a significant update to our WhatsApp Action, now enhanced with cutting-edge features designed to streamline and enrich your chatbot interactions. The all-new WhatsApp V2 replaces the old step with a more intelligent engine, empowering you to swiftly create detailed, branch-aware chatbots without the need for complex coding.
Smart Branching: Automatically generate workflow branches from button replies, eliminating the hassle of manual IF logic configuration.
Media Versatility: Modify or switch URLs for images, PDFs, or videos on-the-fly, without altering the original templates.
Flexible Messaging: Cater to your needs with free-form text, standard templates, or flow-enabled templates—all within the same action.
Branch Toggle: Prefer the straightforward V1 style? Easily disable branching with a switch.
Timeout Handling: Set fallback actions to activate if a customer fails to reply within your specified timeframe.
Wait-for-Reply Gate: Pause your workflow until a response is received, ensuring no action occurs until the message is delivered.
Built-in Deliverability Checks: Automatically reroute undelivered or failed messages, removing the need for additional conditions.
Build Chatbots Faster: Utilize quick-reply buttons for effortless self-routing conversations without any coding knowledge.
Update Media on the Fly: Personalize or localize documents and videos instantly without the hassle of resubmitting templates.
Total Workflow Control: Gain immediate feedback and control based on delivery status, user interactions, timeouts, and flow completions.
Add a WhatsApp Action: Begin by integrating a WhatsApp action within your Workflow canvas.
Template Selection: Choose between a standard template, free-form, or flow-enabled, and incorporate dynamic media URLs if necessary.
Branch Configuration: Decide to keep the automatic branching feature or disable it if it's not needed.
Configure Rules: Set up wait-for-reply or timeout contingencies to align with your workflow objectives.
Monitor and Optimize: After publishing, keep an eye on the logs to observe the actions concerning delivered, undelivered, timeout, and completed paths.
This update is designed to revolutionize your use of WhatsApp for business, enhancing efficiency and responsiveness within your communication workflows.
For further assistance, get in touch with our support team or request a demo to see these updates in action.
In Case You Missed It: Explore how our Enhanced Voice AI now supports seamless appointment booking.
