Boost Your Contact Center with Increased Voice AI Call Limits

Increased Rate Limits for Voice AI Calls

We're excited to announce a significant enhancement for your Voice AI capabilities! Starting from December 12, 2024, rate limits for Voice AI calls have been increased to 200 calls per minute. This advancement ensures your AI agent can serve a significantly larger number of customers simultaneously, optimizing your contact center's efficiency and customer satisfaction.

Benefits of Increased Rate Limits

With this increase, your Voice AI can handle peak times more effectively, reducing wait times for your customers. This improvement is designed to allow your business to:

• Boost Efficiency: Handle a higher volume of calls without compromising quality.
• Enhance Customer Experience: Provide faster and more reliable service.
• Scale Seamlessly: As your business grows, your AI system can effortlessly accommodate higher call volumes.

Rate Limits for Regular Calls

While the rate limits for Voice AI have been increased, please note that the rate limits for regular calls (not answered by Voice AI) remain unchanged. Here's a recap of the limits you should keep in mind:

• More than 10 calls from a number per minute results in 1 violation (the current call is blocked).
• More than 15 calls to a number per minute results in 1 violation (the current call is blocked).
• Accumulating more than 5 violations per hour will cause all inbound calls to be blocked for your account.

These limits help maintain system integrity and ensure consistent service quality for all users.

For more information on our compliance policies, please visit our compliance page.

Stay Updated

We are committed to continually enhancing your experience and capabilities with our platform. Stay tuned for more updates and improvements.

If you have any questions or feedback, feel free to contact us.

In Case You Missed It: Check out our latest update on Enhanced Document and Contract Management.