Business Office Hours Now Available in Chat Widget

Enhance Your Customer Interactions with Business Office Hours in Chat Widget

We're excited to introduce an update that enhances the Chat Widget experience by integrating Business Office Hours in live chat. This feature allows businesses to manage customer interactions more effectively, delivering a customized experience whether during or outside of active business hours.

How to Set Up Business Office Hours

1. Navigate to Sites > Chat Widget.
2. Select Live chat as the type of chat widget.
3. Access the Chat Window tab in the chat widget settings and look for the Business Office Hour Setup option.
4. Customize the welcome message for outside office hours using the Outside Office Hours Welcome Message option. By default, this message is set to "We are currently offline."
5. Set multiple time ranges without overlaps from Sunday to Saturday.
6. Enjoy the flexibility to copy time settings to multiple days, mirroring the functionality of Calendar availability.
7. The timezone will correspond to the business location’s timezone.

Tailor Customer Experience Based on Timezones

When Business Office Hours are enabled and the end user's timezone aligns with the designated business hours, the welcoming message from the Live Chat Welcome Message will be displayed. Outside these hours, a contact details form will automatically be sent to the user.

Setting meaningful office hours helps manage client expectations and improves response efficiency; once the end user submits the contact form, the chat will close automatically, ensuring a smooth user experience.

This update empowers businesses to engage with customers effectively, respecting both business operation boundaries and customer expectations, leading to better service and increased customer satisfaction.

For more sophisticated tools to elevate your business communication, explore our capture feature today.

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