Call Reporting Feature Adds Multi Call Recordings for IVR

New Product Announcement: Call Reporting – Multi Call Recordings for IVR

What’s New?

We’re thrilled to introduce a major upgrade: Multi-call recordings for IVR calls! You can now effortlessly access multiple call recordings for your IVR calls directly from the call reporting tab. Previously, IVR call recordings weren’t available, but with this enhancement, you can easily switch and check different call recordings for any IVR call by selecting from a dropdown menu.

How It Works:

1. Open the Reporting tab.
2. Switch to Call Reporting.
3. Scroll down to the call table.
4. For an IVR call, you will see a dropdown next to the recording name.
5. You can switch between different recordings seamlessly.

Why It Matters:

This new feature greatly enhances transparency and allows for more detailed analysis of customer interactions. By providing access to multiple call recordings, you can now:

• Better understand the customer journey: Review how customers navigate through your IVR system.
• Improve service quality: Use detailed call data for quality assurance and training purposes.
• Resolve disputes more effectively: Access comprehensive records to swiftly handle any discrepancies.

Important Notes:

1. The name of the recording will be the same as the action name in the workflows for the “Connect Call Action.”
2. Previous call recordings will not be available for IVR calls. Only new IVR call recordings will be accessible moving forward.

Stay updated with all the latest features and enhancements on our Product Updates page.

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