Call Transcription Manual Downloads and Enhanced UK E-KYC Process

Call Transcription, UK E-KYC Enhancement and Bug Fixes

Enhancements

Call Transcription

We are excited to introduce an upgrade to our call transcription feature. Now, you can manually download transcripts, making it easier to keep detailed records of your calls.

CRM software interface displaying contact details and call transcript

In addition, transcripts can be fetched using the public API, providing more flexibility and options for integration.

UK E-KYC Regulatory Bundle

UK-based users will experience an improved process for completing their Know Your Customer (KYC) requirements. For individuals (not registered businesses), you can now declare that status while creating a regulatory bundle, simplifying the KYC completion process.

Screenshot of CRM software regulatory bundle section

For businesses, if you select UK CRN under Registration Authority, you now only need to submit Proof of Address and Emergency Address. There’s no longer a requirement to submit Proof of Identity, streamlining the documentation process.

Business CRM interface showing address and compliance forms

Screenshot of a CRM software regulatory bundle page

 

Bug Fixes

  1. Location Transfer Issues: We have fixed the rare issues concerning location transfer. These transfers will now correctly appear on audit logs. The internal server error that some users experienced has also been resolved.
  2. Email Bounce and Error Rates: There were instances of incorrect bounce and error rates being shown in emails. This problem has been addressed and fixed to ensure accurate reporting.

Stay updated on our latest enhancements and products by visiting our Product Updates page.

In Case You Missed It

Catch up on our most recent updates, including the New Media Attachment Feature in Custom Value Picker.

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