We’re excited to announce our latest enhancement that’s designed to improve your experience with our platform. Now, you can effortlessly select up to 10 recipients in the Connect Call action within our IVR system. This improved functionality initiates simultaneous calls to all selected users, and continues until one takes the call.
The expansion of outreach to multiple users at the same time significantly increases the chances of promptly addressing the caller’s needs, particularly when other recipients are unavailable. The effect? Enhanced lead conversions and a refined user experience as missed opportunities decrease and connections flourish seamlessly.
In the spirit of continuous improvements, we’ve also rectified an issue in the IVR Gather Input action. In the former version, calls were unfortunately disconnected when no input was provided. We’ve fixed this, enhancing your connectivity and making communication more efficient.
On our platform, we’re always focused on elevating your experience and productivity. This enhancement to the IVR system strengthens the user experience, underlining our commitment to ongoing development.
As always, we welcome any feedback or suggestions. You can get in touch with us directly via our contact page if you have any questions or feedback.
In Case You Missed it: Check out our recent schedule optimization feature announcement. This update introduced dynamic team assignment for better booking schedules, enhancing productivity and expediting service delivery.
