Conversation AI on Mobile Transforming Chat Management

Enhance Your Mobile Experience: Conversation AI in Your Pocket

We’re excited to share an update that brings the power of Conversation AI directly to your mobile app experience. With this feature, you can seamlessly manage smarter and more efficient customer interactions on the go, covering platforms such as WhatsApp, Facebook, and Instagram DMs.

Key Features Now Available on Mobile

🤖 Two Smart Modes for Dynamic Conversations

• Autopilot Mode: AI automatically responds after a preset delay. This is ideal for ensuring conversations continue smoothly even when you’re not available.
• Suggestive Mode: Upon entering a conversation, receive AI-generated reply suggestions. You can easily choose, modify, and dispatch these suggestions.

📱 Complete In-App Bot Controls

Gain total control over the Conversation AI directly from your mobile app:

• Access bot settings through the top-right ellipsis menu on conversation screens.
• Control the bot’s status, including active, paused, or reactivate later.
• Set specific reactivation periods, like “Reactivate bot in 2 hours.”

💼 Manage AI and Costs on the Move

Mobile controls extend to managing your AI bot settings, allowing you to pause, resume, or set reactivation schedules. This ensures you can monitor and manage usage-based billing effectively, leading to more efficient spending.

Steps to Start Using Conversation AI on Mobile

1. Initial Desktop Setup:
   Begin by configuring the bot on your desktop dashboard. Decide between Autopilot or Suggestive mode, train your AI, and keep your subscription up-to-date.
2. Dive into Messaging:
   On your mobile app, pick any conversation across platforms like WhatsApp, Facebook, or Instagram.
3. Watch the AI at Work:
   • In Autopilot mode, expect AI responses to send automatically within your customized delay window.
   • In Suggestive mode, smart reply suggestions pop up once you enter the typing field.
4. Stay in Control:
   Easily adjust settings, pause or resume the AI, and schedule when the bot should reactivate through the top-right menu → Edit AI Settings.

Ready to Get Started?

Ensure your app is updated to SMBcrm v3.96.5 or later to take advantage of these new features.

For more exciting updates and enhancements, explore our latest product announcements, and don’t miss out on our Enhance Team Collaboration with New Internal Chat Feature to stay ahead in streamlining your business operations.