Custom Actions Revolutionize Voice AI with Real-Time Webhook Integrations

Introducing Custom Actions for Voice AI

We are thrilled to introduce a robust new capability to our Voice AI Agents—Custom Actions! This new feature empowers your AI agents to interact with external systems during ongoing conversations through Webhook integrations, enhancing the versatility and functionality of your customer interfacing processes.

What’s New?

1. Webhook Integration: You can now create custom POST Webhook calls to external APIs, with comprehensive support for authentication, headers, and dynamic parameters that are gathered during the conversation.
2. Conversation Triggers: Specify conversation scenarios that activate Custom Actions, allowing for the seamless execution of external processes.
3. Dynamic Parameter Collection: Automatically capture information such as strings, numeric values, emails, and phone numbers from conversations to fill API calls.
4. Real-time Testing: Test your webhook configurations directly in the interface to ensure your integrations function correctly with external systems before saving them.

Benefits for Users

• Live Data Fetching: Unlike before, where data extraction happened post-call, your agents can now fetch and utilize data in real-time during calls.
• Enhanced Flexibility: This feature enables integration with virtually any external service or database, allowing for dynamic, context-aware conversation capabilities.
• Improved Automation: Automate tasks like CRM lookups or order status checks in real time without manual intervention.
• Cross-System Updates: If you rely on multiple systems, Voice AI can now post updates during calls, synchronizing statuses in software such as restaurant management, medical platforms, field service applications, and more.

Exciting Use Cases

• Trigger Zaps & Webhooks: Initiate Zapier workflows or custom POST API calls to update contacts, payment statuses, or order details during the conversation.
• Update External Systems: Push live updates to third-party systems like restaurant software, medical records management, field service tools, or CRMs.

Looking Forward

We're committed to expanding this feature’s capabilities. Currently, we support POST endpoints, and soon, agents will be able to consume API responses directly, leveraging the returned data within ongoing conversations.

Here are some images showcasing the new feature:

This new functionality underscores our commitment to providing robust tools that enhance user interaction and automation capabilities. Should you have any questions or need support, please contact us for more information.

In Case You Missed It: Check out our overview on a recent QR Code Builder enhancement.

Explore how these latest tools can streamline your business processes. For further information or to see these features in action, visit our Request a Demo page.