Customize Your Customer Replied Trigger with Chat Widget and Live Chat Selection

Enhance Your Communication: Select Chat Widget & Live Chat in Customer Replied Trigger

We are excited to share a new feature enhancement that simplifies and improves user interaction through our Customer Replied trigger. You can now select specific Chat Widgets and Live Chats directly within the trigger settings.

What's New?

Previously, although you could create multiple Chat Widgets and Live Chats, there was no option to specify which one to use when setting up a Customer Replied trigger. With this latest update, you can now select your desired Chat Widget or Live Chat directly from a dropdown menu within the trigger setup.

How It Works

1. Add the Customer Replied Trigger: When setting up your automation workflow, begin by adding the Customer Replied trigger.

2. Filter by Reply Channel: Add a filter to select the Reply Channel as either "Chat Widget" or "Live Chat".

3. Select Specific Channel: Introduce another filter to choose "Chat Widget is" or "Live Chat is," based on your earlier choice.

4. Dropdown Selection: All possible options for the selected channel will be displayed in a dropdown menu. Simply choose the specific Chat Widget or Live Chat you want to engage.

This enhancement offers a streamlined approach to managing communications, ensuring that you are always using the correct widget or chat service for your business needs.

For more customized solutions, explore our complete suite of content management and communication tools.

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Stay connected with your audience more efficiently and make the most of your communication strategies with this new feature enhancement.