We are excited to announce a new feature that brings more flexibility to your call recording experience. You now have the option to disable the call recording message that is played during incoming calls. Previously, a message would automatically play to inform all participants that the call is being recorded. Now, you have the control to turn this message off, optimizing your call procedures.
Outgoing Calls: At present, this feature is only applicable to incoming calls. The call recording message for outgoing calls will still be played. However, we are working to extend this functionality to outgoing calls as well, and it is expected to roll out in the upcoming week.
Regulatory Compliance: It's essential to consider your local regulations regarding call recordings. Be sure to comply with any legal requirements for informing parties that a call is being recorded.
By utilizing this new feature, you can ensure a more seamless experience for your call participants while maintaining the necessary compliance with local regulations.
Stay updated with more fantastic features by checking our Product Updates regularly.
In Case You Missed It: Explore our recent announcement on Enhanced Call Transcription Now Includes IVR Calls.
