Elevate Your Call Management Experience with Enhanced Features

Enhanced Call Management with Browser Alerts, Ring All Functionality and More!

We are excited to share with you a range of enhancements designed to elevate your call management experience and streamline the process of integration. With improved team collaboration offered by the Incoming Call Ring All feature, swift access to call records via our public API, and other tidings, we have packed a power punch into your day-to-day operations. Let's delve deeper into what's on offer!

Incoming Call ‘Ring All' Feature

Welcome to a feature that boosts team collaboration exponentially! With ‘Ring All’, you can assign up to 8 users to a single number, enabling everyone linked to that number to get notified when an incoming call comes in. Here are the key facts you need to know:

  • The call will automatically reach the primary user tied to that number on the Teams page, as well as the assigned forwarding number.
  • A potential of 10 concurrent rings can be achieved with this feature.
  • Calls will be routed to the user's selected channel, be it the web app or mobile app. In case you are wondering which one would ring if both were selected? The web app has priority.

How to Set It Up?

  • Navigate to the Phone Numbers Tab
  • Amend the Configuration for a number
  • Enable 'Ring Incoming Call to all Users' and incorporate the team members.

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Inbound Calls Browser Notification

Balance multi-tasking without a hitch with our new feature. Your clients can receive alerts for a new inbound call on the web application, irrespective of their active tab. Courtesy of our new browser notification system.

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RingTone Attribute for Outbound Calls

Giving your call experience a localized touch, we have introduced a "RingTone" feature for outbound calls. This feature will automatically play the relevant ringtone based on the destination country, making your calls feel more authentic.

In Case You Missed It: Head over to our latest article on Enhancing Conversations and Audit Logs to stay updated on the new enhancements brought to streamline your operations.