Streamline your customer interactions like never before with the new All In One Chat Widget. This feature integrates Live Chat, Email Chat, and WhatsApp Chat into a single, cohesive platform.
What’s New?
- Single Chat Widget: Goodbye to clutter. Manage all your customer interactions from one convenient widget.
- Channel Selector: Seamlessly switch between Live, Email, or WhatsApp Chat based on your availability and customer preferences.
- Consistent Look & Feel: Customize the widget with a unified color scheme and personalized welcome message to deliver a cohesive brand experience.
How It Works
- Create the Widget:
Navigate to the “Chat Widget” section and select All-in-One Chat as your desired chat type.
Create Widget
- Select Channels:
Choose which channels you want to enable—Live, Email, WhatsApp.
- Configure Settings:
Adjust settings for each channel under dedicated tabs. Active WhatsApp numbers will automatically integrate.
- Engage with Visitors:
Users can easily switch channels via a Back button, ensuring conversations remain active until they are manually ended or timed out.
Why It Matters
- Saves Time: Focus on what truly matters by managing all chats through a single unified interface.
- Improves User Experience: Meet your customers where they are by offering their preferred method of communication all in one place.
- Enhances Collaboration: Simplified settings and configurations standardize the communication process for your entire team.
For more information and support, visit our Support Page or explore our Onboarding Services to get started.
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