Enhance WhatsApp With Location Rendering and Inbound Contact Features

Enhance Your WhatsApp Conversations: Introducing Location Rendering & Inbound Contacts

We’re thrilled to unveil two powerful enhancements to your WhatsApp experience within our Conversations page. These updates significantly improve visibility and efficiency when interacting with WhatsApp messages, whether it’s through receiving shared locations or managing contact cards sent by your customers.

What’s New?

1. Location Rendering in Conversations

When a customer sends their location via WhatsApp, it now visually renders as a map preview right inside the Conversations page. Similarly, if your business sends a location to the customer, it will appear in the conversation with a map preview.

Bonus: The shared location is clickable and opens in Google Maps in a new browser tab, allowing your team to quickly view, navigate, or share directions externally.

2. Inbound WhatsApp Contacts

Now, when a customer shares a contact via WhatsApp, the contact’s name and phone number are displayed directly on the Conversations page, making it easier than ever to manage and respond to contacts.

How It Works

1. Location Rendering:

• Navigate to Conversations > Select a WhatsApp Chat.
• If a location is shared, a map preview will appear along with a clickable link that opens the location on Google Maps in a new tab.

2. Inbound Contact Display:

• When a customer shares a contact via WhatsApp, the contact’s name and phone number display seamlessly on the Conversations page.

Business Benefits

• Better Context for Conversations: Easily identify and respond to location-based queries with an embedded map and instant access to Google Maps.
• Efficient Contact Management: Streamlined display of inbound contacts allows for prompt and organized communication.

These enhancements are designed to provide your business with a more dynamic and efficient WhatsApp communication experience. As always, we’re here to support your growth and streamline your interactions.

In Case You Missed It: Check out our latest product updates for more tools and features to improve your business operations.