Enhance Your Messaging with WhatsApp Coexistence for Seamless CRM Integration

Enable WhatsApp Coexistence for Enhanced Messaging Capabilities

We’re thrilled to introduce the new WhatsApp Coexistence feature! This innovative addition empowers businesses to effortlessly integrate their existing WhatsApp Business App with our CRM, providing a seamless dual-platform messaging experience.

Key Benefits

Dual-Platform Flexibility: You can now simultaneously use your WhatsApp Business App along with our CRM platform.

Dual-Platform Flexibility

Sync Your Chats: Back up to 6 months of chat history and contacts from WhatsApp Business App into the CRM for unified communication.

Advanced CRM Features: Enhance your operations with tools like bulk messaging, automations, workflows, and templates.

 

No Service Interruption: Seamlessly continue engagements on WhatsApp Business App during and post-integration.

What’s New

  1. Sync Contacts and Chats: Import your chat history and contacts directly into your CRM for streamlined management.
  2. Dual-Platform Management: Effortlessly oversee conversations across both platforms at the same time.
  3. Enhanced Messaging Capabilities:
  • Bulk WhatsApp Messaging
  • Interactive Templates
  • WhatsApp Automations
  • Voice Notes and In-App Appointment Booking
  1. Personalized Customer Engagement: Elevate customer experiences with real-time, personalized interactions.

Personalized Customer Engagement

How to Enable

  1. Go to the Labs section within your account.
  2. Activate the WhatsApp Coexistence feature.
  3. Follow the setup tutorial to sync your WhatsApp Business App account with the CRM.
Screenshot of WhatsApp Coexistence feature settings page

How to Enable Feature

Why Enable This Feature?

Implementing WhatsApp Coexistence streamlines customer communication while retaining the versatility of the WhatsApp Business App, ensuring seamless integration and increased engagement—thereby boosting productivity for enterprises of all sizes.

Start utilizing the enhanced functionality of WhatsApp Coexistence today! 🎉

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