We're excited to introduce a significant upgrade to our Voice AI capabilities: Knowledge Base Integration. This new feature is designed to enhance the intelligence and responsiveness of your Voice AI agents using dynamic query resolution and smart trigger prompts.
With this feature, Voice AI agents will deliver precise responses by referencing the most relevant content at the right moment.
No need for hardcoded responses. Simply link a knowledge base to your agent, and you're ready to go.
As your knowledge base is updated, your agents automatically benefit from improved responses without requiring code modifications.
Per-Agent Knowledge Base Assignment: Customize each voice agent with a dedicated knowledge base tailored to its specific use case or audience.
Trigger-Based Invocation: Define trigger prompts to activate the knowledge base, ensuring the agent taps into it based on user intent.
Dynamic Query Matching: Once a trigger is activated, the agent can interpret the entire user query and retrieve the most relevant knowledge base content.
Seamless Maintainability: Any update to the linked knowledge base is immediately reflected in live conversations, eliminating the need for extra logic.
Create a New Knowledge Base: Easily create and link new knowledge bases to your voice agents for enhanced functionality.
To enable this new feature, visit Settings > Labs and toggle on "Knowledge Base for Voice AI Agents."
For further support or inquiries, feel free to reach out to us through our support page.
In Case You Missed It: Check out our recent update on Enhanced Appointment Logic Streamlines Scheduling in Conversation AI.
