Discover our latest enhancements designed to improve your experience with call handling and ensure a seamless communication workflow. These updates introduce new features that offer greater visibility and user control, alongside crucial bug fixes that enhance operational efficiency.
Keeping track of who answers your calls is now easier than ever. With our new update, you can see precisely who answers an incoming call within the platform. Navigate to Conversations > Message Details to access this information. When an incoming call is answered, you can find the call details conveniently displayed. Here’s what you’ll see:
Screenshot of Call Details
This enhanced visibility empowers you to track call management efficiently and streamline internal communications.
Enhancements have been made to prioritize user-selected call statuses. When utilizing the power dialer under Conversations > Manual Actions, you’ll now have more control and accuracy in setting and using call statuses. At the end of each call, the options you select will be reflected as the call status. Here’s how it looks:
The system now respects your choice, integrating the selected status in workflow and automation triggers. If no selection is made, our system will automatically detect and use the relevant call status. This change resolves previous issues where system-detected statuses overrode user preferences, allowing for more personalized control over call management.
Previously, voicemails would only drop after waiting up to 15 seconds for an answering machine’s message to conclude. With the current update, the system will now wait until the answering message fully completes, ensuring voicemails are delivered effectively, even if the message lasts longer than 15 seconds. This fix improves the success rate and reliability of voicemail drops.
For more details on our platform’s functionalities and pricing, visit our Pricing or FAQ pages.
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