Enhanced Customer Access Center for Seamless Order Management

Enable Customer Access for E-commerce Orders

Enhance your customer experience by enabling the comprehensive Customer Access Center for your e-commerce store. This new feature allows customers to view and manage their current and past order details effortlessly. Discover how this functionality can improve your customer service and engagement.

How to Enable and Use the Customer Access Center

1. Enable Order Confirmation Emails
To activate the Customer Access Center, ensure the order confirmation email feature is enabled. This will send a confirmation email to customers, providing them access to view and manage their orders. Customers can view the Customer Access Center via the button included in their email.
Navigate to: Payments > Settings > Notifications > Order Confirmation Email for Stores
Enable Order confirmation Email

2. Accessing the Customer Access Center
Once customers receive their order confirmation email, they can access the Customer Access Center using the provided “View Order” button. It’s as simple as logging in with the email address used during checkout.
Access Order details page
Order Details page

3. Fulfillment Status Updates
Keep your customers updated with real-time fulfillment status. Customers can view detailed fulfillment information, including the tracking number, tracking URL, and Carrier name for their orders.

4. Accessing Past Orders
Customers can seamlessly review past orders by utilizing the “Orders” button located in the navigation menu.
Past orders screen

Important Additional Information

  • Customers will log in with their checkout email. If multiple contacts are tied to the same email, the first created contact will be used.
  • When sticky contact is enabled, all orders will be consolidated for easy viewing within a single browser session.
  • Ensure your domain is connected for the Customer Access Center to function properly, with the default path directed to any page in your store.

Example Portal Access URL

Your Customer Access Center can be accessed directly via:
<storeurl>/store/account/orders
Example: myawesomestore.com/store/account/orders

Let your customers enjoy a seamless and efficient order management experience. Implementing the Customer Access Center will certainly contribute to increased customer satisfaction and retention.

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