Enhance your customer experience by enabling the comprehensive Customer Access Center for your e-commerce store. This new feature allows customers to view and manage their current and past order details effortlessly. Discover how this functionality can improve your customer service and engagement.
1. Enable Order Confirmation Emails
To activate the Customer Access Center, ensure the order confirmation email feature is enabled. This will send a confirmation email to customers, providing them access to view and manage their orders. Customers can view the Customer Access Center via the button included in their email.
Navigate to: Payments > Settings > Notifications > Order Confirmation Email for Stores
2. Accessing the Customer Access Center
Once customers receive their order confirmation email, they can access the Customer Access Center using the provided “View Order” button. It’s as simple as logging in with the email address used during checkout.
3. Fulfillment Status Updates
Keep your customers updated with real-time fulfillment status. Customers can view detailed fulfillment information, including the tracking number, tracking URL, and Carrier name for their orders.
4. Accessing Past Orders
Customers can seamlessly review past orders by utilizing the “Orders” button located in the navigation menu.
Your Customer Access Center can be accessed directly via:
<storeurl>/store/account/orders
Example: myawesomestore.com/store/account/orders
Let your customers enjoy a seamless and efficient order management experience. Implementing the Customer Access Center will certainly contribute to increased customer satisfaction and retention.
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