We are excited to announce a significant upgrade in how listing availability is presented on our platform. Users have long requested greater insight into their listings, and we’ve listened.
Users can now click on a listing’s status to uncover the specific reasons why it might be unavailable. This level of transparency lets you move beyond generic “Unavailable” status labels to understand the exact challenges preventing your listing from appearing correctly.
Accompanying the status insights, users will find clear, step-by-step guidance designed to empower self-resolution of issues. These instructions are crafted to help you navigate through common problems efficiently, reducing downtime and keeping your listings accurate.
In this update, we’ve focused on addressing the most frequent listing issues you may encounter. As we move forward, our support will continue to expand to include a wider array of potential issues, giving you confidence in managing your listings independently.
Improved Transparency: Remove the mystery behind listing errors with detailed explanations right at your fingertips. Understanding the root of an issue means you no longer have to guess why a listing isn’t showing up.
Empowered Self-Resolution: With accessible, easy-to-follow instructions, users can address most issues themselves without reaching out to support. This not only speeds up the resolution process but also enhances user autonomy.
Reduced Support Dependency: By providing tools and actionable insights directly within the platform, we expect a noticeable reduction in support requests related to listings, saving time and resources for everyone involved.
This enhancement not only gives users more control over their listings but also saves time, reduces friction, and ensures that business listings remain live and accurate across various platforms.
In case you missed our previous update: Introducing Group Chat on Mobile for Seamless Collaboration
