Enhanced Multi-Select Functionality in SMBcrm Platform


We’re pleased to announce an important update that enhances usability and functionality within the SMBcrm platform. With this new release, you’ll now have the ability to select multiple options in Forms, Surveys, Contains Phrase, and Exact Match fields.

New Feature Overview

This new feature is designed to enhance user experience when creating triggers. Previously, users were required to create multiple triggers to select the same filter more than once. Now, you can perform the same function with just a single trigger.

How does it work?

The new multi-select functionality enables you to select multiple options by either clicking on options from a dropdown menu for filters in Forms and Surveys or by pressing ‘Enter’ or ‘Return’ after typing in the Contains Phrase and Exact Match fields.

The functionality baselines on the “Or” principle. For instance, consider a Facebook Post comments trigger with five options selected in the Contains Phrase field. This trigger will activate if any of the five phrases are used in a comment by a contact.

Here’s an example of what you can expect:

Screenshot of user configuring workflow trigger filters.

This update is in line with our commitment to continually improving our product features for more streamlined and efficient usage.

What does this mean for you?

With the new multi-select functionality, you now have increased flexibility and efficiency when setting up triggers. This saves you the time and effort required to create multiple triggers for the same filter options and allows for more complex and targeted campaigns.

Screenshot 2024-05-08 at 11

Remember to make this update in your account for an enhanced user experience. If you’re stuck or need support utilizing this feature, don’t hesitate to contact us here.

In Case You Missed It

In case you missed it, check out our last exciting product update Enhanced Customization with Google Fonts Integration for more ways to improve your experience with SMBcrm.