Our latest update introduces an enhanced WhatsApp Customer Service Window Check feature. This change brings greater control and flexibility in managing customer interactions, ensuring your business can maintain a high standard of communication.
Phone Number Selection: Users now have the ability to choose from all connected WhatsApp phone numbers within a single location. This flexibility ensures that the most appropriate number manages the customer interaction.
Real-Time Status Validation: Only phone numbers with an "ACTIVE" status are displayed in the dropdown selection, preventing delays and ensuring seamless workflow executions.
Improved Workflow Accuracy: Expanding service window validation beyond the default number allows businesses to efficiently handle multiple WhatsApp interactions, enhancing overall customer engagement.
These enhancements allow businesses to:
Increase Workflow Precision: By validating service windows for specific phone numbers, workflows can be more accurately targeted.
Enhance Customer Support Efficiency: Direct interactions to the appropriate WhatsApp number to ensure customer queries are addressed swiftly and accurately.
Minimize Errors and Inconsistencies: Overcome limitations of only being able to select a default phone number, reducing potential errors in communication workflows.
This update is now live, allowing you to optimize your WhatsApp automation and maintain seamless communication management.
For any support questions about this feature or if you need assistance maximizing its potential, visit our Support page.
In Case You Missed It
If you haven't had the chance to see some of our other recent announcements, be sure to check out our post on Enhance SMS Compliance with New Sender ID and Opt-Out Features. Streamline your customer communication strategy with ease!
