Integrate Live Chat in SMBcrm for Enhanced Workflow Automation

Elevating Your Workflow with Enhanced Live Chat Support

Great news for our SMBcrm users! We are introducing a valuable enhancement to the "Wait" action in workflow automation. Now, the "Wait for Contact Reply" functionality fully supports live chat responses, expanding its reach alongside SMS, email, and more. This enhancement provides an additional layer of real-time customer engagement, strengthening your ability to connect with your audience.

Key Enhancements for Improved Workflow Management

• New Option Added: The "Wait" action's reply channels now include a "Send Live Chat Message" option, adding versatility to your engagement strategy.
• Seamless Interaction: Workflows can effectively pause and wait for live chat responses, allowing you to integrate this interactive channel into your customer communication framework.

How to Implement the New Live Chat Response Feature

1. Add a "Wait" action to your workflow.

2. Select "Contact Reply" from the "Wait For" dropdown menu.

3. Choose "Send Live Chat Message" to incorporate this new option.

   

Why This Matters for Your Business

Incorporating live chat support into your workflows provides complete channel coverage for customer engagement. This enhancement allows your workflows to handle real-time interactions via live chat, enabling you to adapt more dynamically based on your customer's responses. Implementing live chat interactions ensures you maintain a responsive and engaging customer communication strategy.

We are excited to bring you these updates as we continue to enhance SMBcrm's capabilities. Explore this new feature's potential to elevate your customer engagement strategy.

In Case You Missed It: Check out our recent product updates on Advanced Permissions Enhance Client Portal Experience and discover how you can further enhance your interactions with clients.