Introducing Audit Logs for WhatsApp Business Accounts for Enhanced Operational Transparency

Enhance Your WhatsApp Business Operations with Comprehensive Audit Logs

Growing teams need clear accountability to ensure smooth and efficient operations. Until now, changes to your WhatsApp Business Account (WABA)—such as deleting a phone number or editing a template—were invisible in the user interface. This often led to guesswork during troubleshooting. That's all set to change with the introduction of Audit Logs for your WhatsApp accounts, providing you with a full, time-stamped record of all changes made.

Comprehensive Event Tracking

This new feature ensures that every critical action is now logged alongside the user’s name, exact timestamp, and the affected entity.
Comprehensive Event Tracking

Key Events Captured

  • Phone number added
  • WABA deleted or deactivated
  • Default phone number updated
  • Template created, updated, or deleted
  • Phone-number profile updated
  • Flow created, published, deprecated, or deleted

Instant Visibility

You can easily view the complete audit trail inside each account without the need for any external tools. This ensures that your team has all the information at their fingertips.
Instant Visibility

Why It Matters

  1. Faster Troubleshooting – Pinpoint changes immediately rather than chasing teammates or contacting support.

  2. Team Accountability – Easily identify who performed each action.

  3. Operational Clarity – Reduce miscommunications and keep workflows running smoothly.

  4. Peace of Mind – With every update recorded, you have an authoritative source of truth.

How to Access

To access the new audit logs:

  1. Open the desired account.
  2. Navigate to Settings → Audit Logs.
  3. Filter or search to see who changed what on your WhatsApp assets.

With this update, you can manage your WhatsApp operations with greater confidence, knowing that every action is now transparent and traceable.


In Case You Missed It: Check out our new webinar template library for streamlined event creation and management.

SMBcrm ©2025 | All Rights Reserved
A Leads 365 LLC Company