Introducing Auto Follow-Up for Streamlined Conversations in Conversation AI

Discover the New Auto Follow-Up Feature in Conversation AI

We're excited to introduce the Auto Follow-Up feature within our Conversation AI suite, designed to streamline how you manage contacts who have gone quiet, requested a follow-up, or were unavailable at the time of engagement.

How the Auto Follow-Up Works

Smart Detection of Drop-Off Scenarios

Your AI bot now has the capability to detect when a contact:

• Stops replying.
• Indicates they're busy (e.g., "I'm driving" or "In a meeting").
• Requests a follow-up at a specific time.

Automated Follow-Up Scheduling

Upon detection, the AI takes the following steps:

• Captures the follow-up intent.
• Schedules a follow-up with customizable time frames (e.g., retry in 5 minutes, then 15 minutes later).
• Resets its follow-up logic once the contact responds, ensuring the conversation remains natural and relevant.

Custom Messaging & Workflow Support

Choose between AI-generated messages or create personalized follow-up messages. Easily integrate this into workflows to tag contacts, assign conversations, or send notifications. Ensure no other bots are triggered within the same workflow to maintain a seamless conversation flow.

Working Hours Awareness

Define your business's active working hours to ensure follow-up messages are sent at relevant times. For example, if a follow-up is due at 9 PM, yet your working hours are 8 AM–5 PM, the message will be sent at 8 AM the following business day.

Dynamic Channel Switching

Maintain communication flow by switching channels:

• If live chat becomes inactive, transition the conversation to SMS (if a phone number is available).
• On platforms like Facebook, Instagram, or WhatsApp, the bot can switch to SMS if there's no response within 24 hours.
  This feature is optional and can be turned off if preferred.

Full Visibility in Response Info

Stay informed with complete transparency as all scheduled follow-ups are visible in the Response Info panel.

Important Considerations

• No follow-up will be executed if your bot is inactive.
• Avoid triggering another bot through workflows to preserve follow-up logic.
• Select realistic delay intervals to avoid user annoyance or spam flags.
• A contact's reply will reset the follow-up schedule.

Benefit to You

This new addition reduces manual follow-up initiatives, bolsters engagement, and prevents lead loss—ensuring a seamless continuation of conversations that work towards closing more deals. Implement the Auto Follow-Up feature today and empower your Conversation AI bot to handle follow-ups efficiently.

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