Introducing Automated Abandoned Checkout Notifications

We’re excited to announce that automatic abandoned checkout notifications are now live on SMBcrm platform. This new feature has been designed to help businesses activate potential leads who show an intent to purchase on your online store but do not complete the checkout.

Automatic Notifications for Abandoned Carts

This new feature allows businesses to send automated email notifications to customers who have filled out their email address and other details but did not complete their purchases. It has been designed to activate potential leads who have expressed interest in your offerings but have not followed through with a purchase. This feature is turned on by default for all businesses; hence, no action is required from your end to start sending abandoned cart emails.

Abandoned Cart Snapshot

Customizable Email Templates

To enhance your customer’s experience, we’re providing the functionality to override the default email template by using custom ones. By using the Checkout page URL, and Products list page URL custom values under E-commerce, your customers can be directed back to the abandoned checkout page with items already in their cart or to the products list page, respectively.

Show Products in Cart inside Email Content

The shopping cart element available inside the email builder can be used to dynamically display the products available in the cart inside the email content.

Screenshot 2023-12-20 at 4

Change Notification Timing

By default, the notification is sent after 10 hours when the cart is abandoned. However, you can customize this under Payments -> Settings -> Notifications.

Notification Settings

We strongly believe that this feature will play a vital role in enhancing your customer experience, reducing cart abandonment, and increasing conversions. To learn more about how to effectively utilise this and other features to grow your business, feel free to contact us or request a demo.

In Case You Missed It: Check out our previous major feature release on Introducing Custom Field Preview in Email Builder.