Introducing Bot Response Wait Time Setting in Workflows

Introducing Bot Wait Time Before Responding in Workflows

Enhance your customer interactions with our new Bot Response Wait Time setting within workflows. This feature provides you with increased control over how your AI bot responds during interactions, allowing you to tailor response times for specific use cases like appointment bookings or casual conversations.

How Does It Work?

1. Accessing the Setting

To utilize this feature, follow the steps below:

• Navigate to a workflow in your account and select either the Conversation AI Bot or the Appointment Booking Conversation AI Bot.
• Access the bot configuration to find the Bot Wait Time before Responding option.

2. Setting the Bot Response Wait Time

You can easily customize the wait time by:

• Locating the "Wait Time" setting for Conversation AI Bots.
• Finding the "Wait Time Before Responding" setting for Appointment Booking Conversation AI Bots.
• Entering your desired wait time in seconds.
• Saving your changes to ensure the bot adheres to your configured response time for the chosen workflow.

Key Notes:

• The maximum wait time you can set is 300 seconds.
• The default wait time is set to 10 seconds for your convenience.

3. Save and Implement

After configuring the wait time, save the workflow. Your bot will now respond according to the specified wait time tailored for that particular workflow.

Explore the benefits of customizing bot interactions to improve customer satisfaction and engagement. With this new setting, you can optimize your automated customer service to better match the tone and pace required by different scenarios.

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