Introducing Branching for Enhanced Workflow Customization in Find Contact Action

Branching in Find Contact Action

Enhancing Workflow Customization with Branching

In our latest release, we're excited to announce an enhancement to the 'Find Contact' action within workflows. This update introduces branching support, offering a more robust customization capability for users managing their workflows.

Previous Behavior

Previously, the 'Find Contact' action didn't provide a mechanism for users to differentiate how many contacts were found during its execution. This limitation made it difficult to customize actions based on whether or not contacts were located.

New Behavior

With the new branching support, users can now define distinct paths in their workflows depending on whether a contact is found. Here's how this enhancement benefits you:

• Flexible Workflow Execution: Customize your process flows by defining separate branches for different outcomes of the contact search.

• Enhanced Management: Manage actions more efficiently based on contact search results, leading to streamlined processes and better outcomes.

Applicability to Existing 'Find Contact' Actions

Existing 'Find Contact' actions will now include an option to switch to this new branch flow. Here's what you need to know:

• Switching to Branch Flow: Upon switching, all subsequent actions will follow the 'Contact Found' branch, providing a clear path for workflow execution.

• Irreversible Transition: Once you've transitioned to the new branch flow, reverting to the previous version is not possible. Plan your changes accordingly.

• Automatic Setup for New Actions: All newly added 'Find Contact' actions will automatically utilize the branch flow, ensuring that you are always using the most flexible configuration available.

Unlock Your Workflow's Full Potential

By incorporating branching into the 'Find Contact' action, we're enabling you to make even smarter decisions and build workflows that cater exactly to your organizational needs. This update is designed to enhance your overall experience by making it easier to manage and optimize actions based on contact search results.

For more enhancements and updates, visit our Product Updates page.

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