New Product Update – Ability to Log External Calls to CRM
What’s New?
We are excited to introduce a new feature that enables you to log external calls directly to the CRM using the Inbound Message API. This update brings several enhancements to the way you manage and record your customer interactions.
1. Log External Calls
- You can now log external calls to the CRM with ease. To do this, simply use the Inbound Message API and ensure you have the phone numbers of both the receiver and the dialer. This feature ensures that every interaction is captured for a comprehensive view of customer engagement.
2. Include Call Recording URLs
- Call recordings can now be included as attachments when logging calls via the API. This addition allows you to keep all relevant information in one place, making it easier to review and analyze customer interactions.
3. Update Call Statuses
- Using the Update Message Status API, you can now update call statuses effortlessly. This helps in maintaining accurate records and better tracking of call outcomes.
4. New Call-Related Statuses
- We’ve introduced new call-related statuses to provide more detailed insights: Answered, Busy, Canceled, Completed, and No-answer. These statuses help you categorize and manage calls more effectively, ensuring no interaction slips through the cracks.
By logging external calls, you can ensure every interaction is recorded, providing a complete view of customer engagement.
We hope you find these new features beneficial for your CRM management. For more details on how to use this new feature, feel free to contact us or request a demo.
In Case You Missed It
Check out our previous product updates to stay up-to-date with the latest enhancements.
