Introducing Live Chat Triggers and Actions in Workflows

We are excited to announce the introduction of live chat triggers and actions within the workflows on SMBcrm!

This new update is designed to provide a more seamless experience and to streamline your customer interactions. It strengthens SMBcrm’s commitment to facilitating all forms of communication, ensuring that you deliver exceptional customer service.

Adding Live Chat Triggers in Workflows

You can now effortlessly add live chat triggers in workflows. This action can be completed simply by navigating to ‘New Trigger’, then ‘Customer Reply’. Finally, add a filter for ‘Reply Channel’ and choose ‘Live Chat’.

By integrating live chat into your overall communication strategy, you can easily manage and respond to customer queries, thereby promoting a positive user experience.

Incorporating Live Chat Message Actions in Workflows

With the launch of this update, you now have the ability to add live chat message actions in workflows. These can be used to respond instantaneously to live chat messages from your customers.

The immediate response enabled by this feature demonstrates to your customers that you value their feedback and queries. This, in turn, helps cultivate loyalty, retention, and overall satisfaction among your customer base.

We believe these new enhancements will significantly aid in your business’s communication strategy by streamlining your responsiveness.

If you need any assistance implementing these updates, our support team is ready to help. We also invite you to request a demo if you want to see these features in action before integrating them into your workflows.

In Case You Missed It: Our previous update was an important one: the release of the upgraded Neo widget, which aims to elevate user experience and conversion rates. If you missed it, check out the full update here.

SMBcrm logo with intertwined blue and green design.

Introducing SMBcrm

We are thrilled to announce that SMBcrm has evolved!

We have embraced a new identity as SMBcrm, reflecting our enhanced commitment to provided tailored CRM solutions for small and medium-sized businesses.