Multi-Channel Review Requests: Capture More Customer Feedback
We’re thrilled to introduce our latest feature, Multi-Channel Review Requests. This dynamic new tool allows businesses to request customer reviews via SMS, Email, and WhatsApp, optimizing your reach and maximizing review collection by leveraging the communication channels your customers prefer.
What’s New?
- Send Review Requests via Multiple Channels
- Choose between SMS, Email, and WhatsApp, or utilize all three simultaneously to expand your reach and increase response rates.
- Easy Multi-Select Options
- With just a simple checkbox or dropdown menu, effortlessly select your preferred communication channels for sending out review requests.
- Customizable Messages
- Edit and personalize your review request messages to suit each communication channel, ensuring your brand’s unique voice is maintained.
- Pre-Built Templates
- Make use of our ready-made templates, or tailor them to fit your brand identity and messaging style seamlessly.
- Real-Time Tracking & Reporting
- Monitor the delivery status, opens, and clicks of your review requests in real-time for each channel to gauge effectiveness.
Why This Matters
- Higher Review Collection Rate
- By reaching customers through their most frequented communication channel, businesses can significantly increase their review collection rate.
- Personalized Engagement
- Craft messages specifically tailored for each platform, ensuring a more engaging and impactful customer interaction.
- Better Insights
- Gain valuable insights by tracking which channels yield the most reviews, allowing you to optimize your strategy for better results.
Start using Multi-Channel Review Requests today to boost your online reputation with ease and efficiency!
For more updates and information, explore our Product Updates.
In Case You Missed It: Check out our recent article on Introducing Enhanced Opportunity Workflow Actions to streamline your operations further.
