Introducing Reviews AI Agents for Seamless Review Responses

New Feature: Introducing Reviews AI Agents

We are thrilled to announce the release of our latest feature—Reviews AI Agents. This powerful tool is designed to help you craft personalized, on-brand review responses with ease. Say goodbye to tedious, repetitive responses and let our AI agents do the talking with the right tone—every time.

Key Highlights

Create Multiple AI Agents

Customize each AI Agent with distinct traits such as formal, friendly, or humorous. You have the flexibility to set tones—empathetic, professional, or casual—and choose response styles that are either concise or detailed.

AI Agents Interface

Smart Assignment Logic

Leverage smart assignment features to match AI Agents to the sentiment of the reviews, whether positive, neutral, or negative. For added variety, rotate agents using a round-robin assignment.

Language Detection

Our AI Agents automatically detect and respond in the language of the review, with a fallback language option available.

Templated AI Agents

Not sure where to start? Utilize our ready-to-go personality templates to jumpstart your review response process.

Google Page Selection

Select which Google Business Page each AI Agent will respond on. This feature is ideal for managing reviews across multiple locations or brands.

Full Control & Testing

Maintain control by editing, cloning, or deleting AI personalities at any time. Preview responses before they’re published and easily identify which agent crafted each reply.

How to Access

To utilize Reviews AI Agents, navigate to the Reputation Management module:

1. Go to Reputation Management and select Settings
2. Click on the Reviews AI tab
3. Start creating, customizing, and assigning AI Agents

Why This Matters

• Brand Consistency: Ensure a unified voice in review responses.
• Time & Effort Savings: Let AI handle replies while you focus on business growth.
• Engaging Replies: Avoid robotic responses with dynamic AI personalities.

This update elevates automated review management by keeping interactions authentic, engaging, and on-brand. Our new Reviews AI Agents feature is designed to streamline your response strategy and boost brand consistency.

Note: This feature is currently available to Agency Users.

This update is now live—try it out and share your feedback with us! For more support, visit our support page.

In Case You Missed It: Check out our previous update on Closed Captions and Subtitle Support for Enhanced Course Accessibility to see how we’re enhancing user experience across platforms.