Introducing Reviews and Ratings for Your E-commerce Success

Enhance Your E-commerce Store with the New Reviews & Ratings Feature

Upgrade your e-commerce platform’s credibility and increase customer engagement with our all-new Reviews and Ratings feature. This addition allows your customers to submit insightful reviews and rate products, enhancing trust and transparency for future buyers. Published reviews after approval offer valuable feedback that can be displayed prominently on product listing pages and product detail pages.

How to Use the Reviews & Ratings Feature

Enabling Reviews and Ratings

To activate the Reviews and Ratings on your e-commerce store:

  • Enable the “Show Reviews and Ratings” toggle on both the Product Details and Product List pages through the builder preview.
  • Use the “Show Ratings Count” toggle to display or hide the count of ratings on either page.

Customer Review Submission

Customers can effortlessly contribute reviews by:

  • Navigating to the bottom of the Product Details page.
  • Clicking the “Write a Review” button, which opens a submission form requiring information such as Name, Email, Contact Number, Headline, and Description.
  • Receiving a confirmation message once the review is submitted, pending publication approval by the store owner.
Red leather cricket ball on grass

Submitting Review

Publishing and Moderating Reviews

As a store owner, manage reviews and ratings by:

  • Accessing them via Payments > Products dropdown > Reviews.
  • Viewing new submissions in the Pending section of your Reviews dashboard. Here, you can approve, unapprove, or move reviews to the trash. These actions can be applied individually or in bulk.
  • Automatically publishing approved reviews and responding to them through the side menu.
  • Utilizing filters such as Time Frame, Ratings, Product Name, and Store Name for streamlined review management.
Screenshot of Product Reviews and Ratings management page

Moderation of Reviews and Ratings

Additional Notes

  • Customize star colors and fonts directly in the builder preview.
  • Fonts adhere to the page’s content style, ensuring consistency. Font size is fixed due to hierarchical content structures.
  • Permanently delete reviews only from the Trash section in the Admin Preview.
E-commerce website displaying various products including a chair

Builder Preview

Ensure your customers have a voice and build credibility for your products with our Reviews and Ratings feature. Dive into this functionality and see the positive impact on your store’s engagement and trustworthiness.

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