Introducing Stop Bot Action for Smarter Customer Interactions

Introducing the Stop Bot Action: Enhance Your Customer Conversations

We're excited to announce the addition of the Stop Bot Action feature, designed to streamline your AI bot interactions and enhance your customer service experience. This feature allows for intelligent stoppage of the bot's responses based on specific conditions, ensuring more efficient and fruitful engagements with your customers.

Key Benefits of the Stop Bot Action

• Automated Response Termination: Automatically cease the bot’s responses when predefined conditions are met, minimizing unnecessary dialogue.
• Improved Customer Experience: Swiftly end conversations on a positive note with a personalized final message.
• Configurable Reactivation Timer: Ensure the bot resumes interaction after a set period, keeping the communication lines open for future engagement.

How to Set Up the Stop Bot Action

1. Access the Bot Goals Tab

   • Begin by navigating to the Bot Goals tab. If configuring a new bot, ensure you assign or modify the bot’s name first.

2. Initiate the Stop Bot Setup

   • Click on the "Stop Bot" button to open the configuration panel.

3. Configure the Setup

• Scenario Name: Assign a descriptive name such as "Customer Not Interested Scenario."
• Enable Scenario Toggle: Activate the scenario by ensuring the toggle is on.
• Trigger Condition: Define a condition that stops the bot, such as "User says goodbye."
• Example Phrases: Input relevant phrases for the AI to recognize when to halt responses.
• Final Message: Craft an outgoing message like, "Thank you for your time. If you have any other questions, feel free to ask."
• Reactivate Bot Timer: Set a reactivation time for the bot, recommended to be 5–10 minutes for faster customer re-engagement.
• Custom Tag: Use tags to categorize contacts for tailored follow-up actions.

Important Considerations

• Craft Trigger Conditions Carefully: Make sure your conditions are precise to prevent unnecessary deactivation.
• Test for Accuracy: Confirm the bot stops as expected when conditions are met through thorough testing.

The Stop Bot Action is a thoughtful addition to your AI bot toolkit, refining customer interaction and ensuring no miscommunication occurs. By strategically setting end points and reactivation cues, this feature aids in maintaining productive and relevant customer conversations.

In case you missed it, check out our latest article to see more ways we’re enhancing your SMBcrm experience.