Introducing the Messaging Error SMS Trigger for Automatic Workflows

New Product Announcement: Messaging Error Trigger

Overview

To enable our clients to respond effectively to messaging errors, we’ve introduced a new workflow trigger for specific relevant error codes. This feature is available for both Native Phone and Twilio accounts.

What is the Messaging Error – SMS Trigger?

The “Messaging Error – SMS” trigger allows you to initiate workflows automatically whenever an SMS has resulted in an undelivered state and returned one of the specified error codes.

Error Codes for MVP:

1. 30007 – Carrier Violation
2. 30034 – A2P Registration Pending on Number
3. 30032 – Toll Free Number not Verified
4. 30005 – User Inactive/Number does not exist
5. 30003 – Unreachable/Out of Service Number
6. 30004 – Do not want SMS/DND enabled
7. 30006 – Landline/Incapable to receive SMS

Trigger Details

Trigger Name: Messaging Error – SMS

Trigger Description: This trigger activates a workflow based on the error received for an undelivered message. It can be used to take relevant measures to clean the contact list and improve the delivery rate.

How to Configure the Messaging Error Trigger

Step 1: Choose a Workflow Trigger
Select “Messaging Error – SMS” from the dropdown list.

Step 2: Provide a Descriptive Name
Give the trigger a descriptive name to easily identify it within your workflow.

Step 3: Add Filters
Narrow down the trigger to specific error codes. For example:

• 30007 – Carrier Violation
• 

Step 4: Set Up Actions
Create if/else conditions to handle different actions as required.

Benefits of the Messaging Error Trigger

• Automated Responses: Enable automatic workflows in response to undelivered SMS messages.
• Efficient Contact List Management: Clean your contact list to improve future message delivery rates.
• Enhanced Communication: Ensure that important messages reach their intended recipients.

For more information about how to leverage SMBcrm’s features to maximize your business efficiency, visit our FAQ page.

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