Introducing the New Cancellation and Reschedule Policy for Booking Widget

New Feature Announcement: Cancellation & Reschedule Policy (For the Booking Widget)

Streamlining Your Booking Operations

We are excited to announce a new feature that puts more control into your hands— the Cancellation & Reschedule Policy setting for the booking widget. This feature intends to help businesses manage their calendar better by setting specific time frames during which bookers can cancel or reschedule their appointments.

What's New?

Until now, bookers had the freedom to cancel or reschedule appointments at any time through the booking widget. With this new feature, you can define a specific window after which the cancellation or reschedule links will be disabled. If bookers need to make changes after this window, they'll have to contact the business directly.

How to Use the Cancellation & Reschedule Policy?

  1. Go to your calendar settings and select the calendar you want to configure.
  2. Navigate to the Notifications and Additional Options section.
  3. Enable both "Allow Cancellation" and "Allow Rescheduling" options.
  4. Specify the time range after which the cancellation and rescheduling links should be disabled. Note: Leaving the time range blank means the links will never expire, allowing bookers to access them anytime.

Key Benefits

  • Added Flexibility for Businesses: Customize the time frames according to your business policies, preventing last-minute cancellations and reschedules.
  • Improved Customer Service: Ensure that bookers contact you directly for changes beyond a certain period, allowing for better interaction and understanding of their needs.

New Feature Screenshot
Configuration Example

Important Notes

When this setting is enabled, a cancellation and a rescheduling link will be included in the additional notes section and the calendar invite. These links will expire based on the configured time frame, ensuring the booker cannot make changes past this period.

We recommend all users familiarize themselves with this new feature to maximize efficiency and control over their booking operations.


In Case You Missed It

Check out our recent updates on Enhanced Payment Processing Control and see how they can benefit your business.

For additional questions or support, please visit our FAQ page.

Stay tuned for more exciting updates!


This new feature is a part of our ongoing efforts to enhance user experience and operational efficiency. For any questions, feel free to Contact Us.

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