Introducing the New From Number Feature for SMS Flexibility

Enhance Workflow Flexibility with the New "From Number" Feature

Previous Behavior

In the past, while configuring workflows, users could set the "From Name" and "From Email" in the builder settings. However, there was no option to determine the originating phone number for SMS communications. This limitation could pose challenges for organizations using multiple phone numbers for varied interactions.

What's New?

We're excited to introduce a new feature that allows you to select the "From Number" directly within the builder settings of a workflow. Now, users can choose a specific phone number for sending SMS communications. This enhancement greatly aids in managing workflows, particularly for businesses that utilize multiple phone numbers.

How It Works

  1. Open the Workflow: Access the workflow where you want to configure the "From Number."
  2. Navigate to Settings: Go to the "Settings" tab within the workflow.
  3. Adjust Sender Details: Scroll down to the "Sender Details" section.
  4. Select From Number: Choose the preferred phone number from the dropdown menu in the "From Number" field.

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Use Cases

  • Department-Specific Communications: Organizations with separate numbers for departments like Support, Sales, and Operations can allocate specific workflows to each.

  • Agency Marketing Initiatives: Agencies handling multiple marketing ventures can select targeted outbound numbers for distinct workflows.

  • Region-Based Communications: Businesses in multiple regions can choose local numbers for respective SMS interactions, enhancing recipient trust and improving response rates.

Maximize your communication efficiency by utilizing our platform's versatile tools. For further insights, browse through our Product Updates for more enhancements.


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