Introducing the Typing and Thinking Indicator for Enhanced Conversation AI

Enhancing Live Chat with the New Typing / Thinking Indicator for Conversation AI

We are excited to announce the introduction of the Typing / Thinking Indicator for Conversation AI. Designed to improve user experience, this new feature adds a layer of engagement by making interactions with AI more natural and intuitive.

What Is the Typing / Thinking Indicator?

The Typing / Thinking Indicator is a visual cue that signals when the AI is processing a response during a live chat interaction. This feature provides real-time feedback to users, allowing them to know when to expect a reply from the AI.

How It Works

When the AI is in the process of generating a response, a visual indicator, such as "…" will appear in the chat interface. This simple yet effective feature helps to create a seamless flow and reduces uncertainty during the conversation.

Key Benefits

• Real-Time Updates: The indicator reflects accurately when the AI is crafting a response, reducing guesswork for the user.
• Platform Compatibility: This feature is available for accounts using the live chat channel, enhancing the current setup.
• Improved Engagement: By providing a smooth and more intuitive chat experience, this indicator helps keep users engaged and improves their overall interaction with the AI.

Explore more features and tools offered by SMBcrm by visiting our onboarding services and content AI.

If you missed our last update, catch up here: Introducing Multi-Channel Review Requests to Capture More Customer Feedback