We’re excited to announce a feature enhancement that now allows you to detect whether a call was answered by the user or directed to voicemail. With this update, you can design more customized workflows based on the voicemail detection condition.
Until this update, it was a real challenge to discern if a call was received by an agent or sent to voicemail. But now, you’re empowered to handle these scenarios with greater efficiency.
For instance, when a caller reaches your Interactive Voice Response (IVR) system and the call gets transferred to an agent, if the agent does not answer and the call gets diverted to their voicemail, this new feature jumps into action.
With Voicemail Detect enabled, you can use “Voicemail” as a condition in “Call Status” and create relevant actions in the workflow. This adds a whole new layer of potential to streamline your operations and respond to your leads in a more effective manner.
Here’s a quick look at this feature in action:
Enhanced call management capabilities like this are just the tip of the iceberg. There’s an incredible amount of features that SMBcrm brings to the table which enable you to capture, nurture, and close leads more effectively.
And in case you missed it, be sure to check out our previous product update about inventory limit for products. It’s another example of our commitment to helping you better manage your online business.
