WhatsApp: Voice Note
We are excited to announce the launch of a highly requested feature: WhatsApp Voice Notes. This powerful addition allows you to send voice notes to your customers directly from the CRM, enhancing communication and personalizing interactions.
👀 What’s New?
- Record and Send Voice Notes: Easily record voice messages and send them directly to your customers.
- Personalized Messages: Tailor voice notes for individual customers to provide a personal touch and strengthen relationships.
- Boost Engagement: Use voice notes to create more engaging and human interactions with your audience.
Note: Voice notes can only be sent to your customer when there is an open service conversation between your business and the end customer.
🔧 How It Works:
- Go to Conversation > WhatsApp > Voice Note.
- Record the Audio: Use the recording feature to capture your message.
- Send: Deliver your voice note directly to your customer.
📌 Real-Life Use Cases:
- Customer Support: Use voice notes to quickly address customer inquiries with detailed explanations, offering a more personal and human touch than text messages.
- Order Confirmations: Send personalized voice confirmations for customer orders, enhancing trust and providing a unique customer experience.
- Appointment Reminders: Record voice notes to remind customers about upcoming appointments, making it more likely they will remember and attend.
- Special Offers and Promotions: Announce exclusive offers or promotions with an enthusiastic voice note to grab your customers’ attention and encourage engagement.
- Feedback Requests: Solicit customer feedback with a personal message, making them feel valued and more likely to respond.
Stay tuned for more updates and enhancements! For more information on our recent product releases, check out our Product Updates.
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