Live Chat Enhancements for Seamless Interaction

New Feature Alert: Live Chat Enhancements Delivering Improved Customer Interaction Analysis

We’re thrilled to announce an update that will significantly improve your customer interaction analysis with the introduction of automatic contact merging in our live chat features.

Say Hi to Automatic Contact Merging ?

The dreaded task of manually merging duplicate contacts has come to an end. When a visitor engages through live chat and provides a phone number or email that matches an existing contact in your system, the new contact and the existing one are now seamlessly merged automatically.

The benefit? No more confusion about previous communication history, helping you to build more personal and effective conversations with your customers.

Customer service chat interface with smiling woman.

Holistic Conversations History

Consolidation of customer information doesn’t end with merging the contacts—All conversation history will also be merged. This update ensures you have a full context of customer communication, providing you a complete view into your customer’s journey, improving service, and enriching your sales and marketing efforts.

Comprehensive Conversation History

This feature update is aimed to simplify customer management and cater to a better user experience. If you have any questions or need support, don’t hesitate to contact us, and we’ll be happy to assist you.

In Case You Missed It: Dive into our recent product update addressing Enhanced Customization with Google Fonts Integration. Our aim is to continually enhance your SMBcrm experience.