New and Improved Chat Widget with WhatsApp Chat Option

New and Improved Chat Widget w/ WhatsApp Chat Option

We are thrilled to bring you an exciting new update to our website’s Chat Widget. Now with the option to chat via WhatsApp, communicating with your customers has never been easier!

Prerequisite – To utilize this new feature, you will need to add a new WhatsApp business number from your Settings>WhatsApp area of your account.

How to Enable the WhatsApp Chat Widget

To enable the feature, follow these easy steps:

  1. Navigate to “Sites” and then select “Chat Widget”.

Chat Widget Navigation

  1. Once in the Chat Widget, navigate to “Chat type” and select the new “WhatsApp Chat” option.

Selection of WhatsApp Chat
WhatsApp Chat Option

  1. With the WhatsApp chat option selected, navigate to the widget window to customize text, colors, branding, and forms with email/phone.
  2. The last step in the setup process is to select the WhatsApp number. This is the number that messages from users will be redirected to once a chat is initiated.

WhatsApp Number Selection

  1. Don’t forget to save the settings when you’re done!

How It Works

Once you have added your WhatsApp code to your landing page (for external providers) or enabled the toggle in your Funnel/Website Settings, the chat widget will appear on your landing page. When a visitor fills out the form field, upon submission, they will be redirected to the WhatsApp web option with a message for the number selected in your widget window.

For more information on how to add a WhatsApp Chat Widget to your landing pages, please refer to our support article.

Ready to Use Your New Feature?

We hope this new feature provides one more seamless way to interact with your customers. Remember, at SMBcrm, we are always working on enhancements to improve your experience.

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We are thrilled to announce that SMBcrm has evolved!

We have embraced a new identity as SMBcrm, reflecting our enhanced commitment to provided tailored CRM solutions for small and medium-sized businesses.