New Features for Managing Subscription Payment Failures

Subscription Payment Failures’ Invoice Management Update

Great news for businesses managing subscriptions! With our latest update, account owners now have more control over how they handle payment failures in their accounts. This new feature is designed to enhance the ease of managing subscription payments and improve communication with customers.

Key Features

• Configure Invoice Creation: Account owners can now decide whether to automatically create invoices in the event of subscription payment failures. This flexibility ensures that you only generate invoices when necessary, streamlining your payment process.
• Delivery Options for Invoices: If you choose to generate invoices, you have the flexibility to decide whether to send them via email, SMS, or both to your customers. This ensures your communication is aligned with customer preferences and assists in maintaining transparency.
• Default Settings: By default, invoices will be created for all accounts, and both email and SMS notifications will be sent to customers. However, you have the option to disable these features if they don’t align with your business needs.
• Compatibility: This feature is available for payment providers that support invoice creation in the case of failed payments, including NMI, Authorize, and Square.

Access and Setup

You can find this feature by navigating to your Payments section, then selecting Settings, and finally Subscriptions. This intuitive setup process makes it easy to configure your preferences and start benefiting from this update immediately.

Future Enhancements

We are already looking ahead to our next enhancement: allowing modification of the email template for subscription payment failure invoices. This upcoming feature will provide even more customization options, ensuring that your communications reflect your brand voice and meet your customer relationship goals.

Below are some screenshots illustrating this feature:

In Case You Missed It

Don’t forget to check out our previous announcement on the introducing-new-text-field-operators-for-enhanced-if-else-flexibility. Stay informed and make the most of what our platform has to offer!

For further assistance or to explore more of our features, feel free to request a demo or contact our support team.