UK E-KYC and Enhancement Features

New Product Update: UK Number E-KYC and Other Enhancements

E-KYC Changes for UK Phone Numbers

As part of new regulatory requirements, the Know Your Customer (KYC) process will be mandatory for purchasing UK-based phone numbers. Here’s what you need to know:

  • Creating a Regulatory Bundle: Navigate to Settings > Phone Numbers > Regulatory Bundle/Address > Create to create a regulatory bundle. This bundle will allow you to complete the KYC process.
  • Deadline for New Purchases: For any new UK number purchases, the KYC process must be completed after May 27, 2024.
  • Existing UK Numbers: For existing UK phone numbers, the KYC process must be completed by September 30, 2024.

Create Regulatory Bundle
Phone Number Settings
Regulatory Bundle Creation
KYC Completion
UK Phone Numbers


  1. Increased Call Queue Capacity: Call queues now support up to 100 calls reliably. Issues previously encountered with more than 50 calls in the queue have been addressed and resolved.
  2. Audit Logs Visibility: Audit logs will now be available for numbers purchased, ensuring better tracking and transparency.
  3. Workflow Call Management: Disable workflow calls for inactive accounts to prevent any unintended calls or charges.
  4. Call Management for Inactive Accounts: Moving forward, both inbound and outbound calls for inactive accounts will be disabled to avoid unintended charges.

Bug Fixes

  1. Duplicate Notifications: A bug where duplicate notification messages were sent for single requests has been fixed.

For more information on any updates or to view our latest features, visit our product updates section.

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