Outlook 2-Way Sync Bug Fix Enhances Email Synchronization Experience

Outlook 2-Way Sync: Bug Fix 🐞

Improved Email Synchronization Experience

We are pleased to announce a crucial fix that addresses an issue with our Outlook 2-Way Sync feature. This update ensures that email synchronization is more accurate and efficient for all our users.

Scenario: 📧

Previously, there was a bug affecting accounts where multiple users had connected the same Outlook email ID with the 2-Way Sync feature. This led to the creation of duplicate emails in the CRM.

The Issue: 👇

When more than one user within an account connected the same Outlook email ID, any email sent by a contact or by the user from their Outlook inbox resulted in two entries of the same email appearing in the CRM. This duplication could cause confusion and inefficiencies in managing email communications.

The Resolution: 🤩

We have now resolved this issue. Duplicate emails will no longer appear in the CRM when multiple users connect the same Outlook email ID with 2-Way Sync. This fix ensures that your emails are accurately synchronized and eliminates the clutter caused by duplicate entries.

Benefits to Users

• Accurate Email Tracking: No more duplicate emails, ensuring that all your email threads and communications are easy to follow.
• Enhanced Efficiency: Simplifies managing emails within the CRM, allowing you to focus on more important tasks.
• Improved User Experience: A cleaner and more organized email inbox within the CRM.

For more information on how we can help streamline your email and CRM experience, visit our Nurture page.

Stay Updated!

Don't miss out on our latest updates and features. Check out our Blog for more product announcements and helpful articles.

In Case You Missed It: Read our latest article on Capturing Leads Effectively to learn how to enhance your lead management strategy!