Personalize Your Chat With Custom Contact Form Prompts

Personalize Your Chat Widget’s Contact Form Prompt

Enhancing your customer engagement just got a whole lot easier! We're excited to announce a new feature that allows you to personalize your chat widget’s contact form prompt. This feature gives your visitors a warm, on-brand welcome before they share their details. With the ability to replace or remove the default contact form prompt, you ensure every chat starts exactly the way you want it to.

How to Utilize Your New Chat Customization

Here's a quick guide to set up your personalized contact form prompt:

1. Navigate: Go to the Chat Widget builder, select Chat Window, and then go to Live Chat Assigned.
2. Enable: Switch on the Enable Contact Form.
3. Customize: Enter your desired message into the Contact Form Message. If you'd prefer to skip directly to the form, you can leave this blank.
4. Save: Click Save at the top right and your new prompt goes live instantly!

Why This Update Matters

• On-Brand Conversations: Customize the conversation with your unique voice from the very first chat.
• Higher Engagement: A personalized and clear prompt guides your visitors more effectively.
• Simplified Setup: Just one toggle and one text box to enhance your chat interactions.

This update is designed to streamline communications, offering an improved experience for both you and your website visitors.

Additional Support

For more details on setting up or further customizing your chat widget, feel free to contact us. Our support team is always ready to assist you.

Enjoy an enhanced, more personalized chat flow with minimal effort! 🎉

In Case You Missed It: Check out our recent announcement on how to streamline your workflow with bulk actions in opportunities Kanban view.