Protecting Your SMS: LC Phone’s New Security Warning Feature for Harmful Words

Introducing a New Security Warning Feature for Spam SMS in LC Phone Account

We're excited to announce a new update that aims to improve the safety and responsible use of our SMS feature for locations using LC Phone. To provide better protection and ensure adherence to regulations, we've added a security warning for users trying to save a workflow containing SMS steps with certain potentially harmful words.

What's New?

Users attempting to save a workflow with any SMS step containing harmful words related to the following categories:

  • Cannabis
  • Vape
  • Tobacco
  • Firearms
  • Alcohol
  • Hate-speech
  • Sex-related words

will be presented with a warning modal. This modal will inform them of the potential consequences of using these banned words in their SMS content.


What's the Impact?

Users will have the option to either confirm and proceed with saving the workflow or heed the warning and modify the SMS steps containing these banned words. Please note that this update does not directly restrict SMS sending. However, if users choose to proceed with spam SMS, we will log the SMS sending on the dashboard in the backend. This process enables us to identify the locations and workflows that send out spam SMS on the LC Phone system.

Why This Matters

This new feature helps ensure that our platform is used responsibly and in compliance with regulations and standards regarding the use of specific words in SMS content. It is crucial to maintaining a respectful and law-abiding environment for all SMBcrm users.

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