Say Goodbye to Phantom Rings with New Outbound Calling Pre-Connect Audio

Say Goodbye to Phantom Rings with Our New Outbound Calling Pre-Connect Audio

The latest update to our outbound calling system is set to revolutionize the way you experience dialing numbers. If you’ve ever been frustrated by calls that seem to ring but suddenly disconnect, this enhancement is for you. Here’s a closer look at what’s changed and why you’ll appreciate it.

What Was Happening

Previously, when dialing a number that never reached the recipient’s carrier, the system would play the normal ringback tone immediately. This often led to abrupt disconnections that mimicked a ringing call suddenly failing, causing unnecessary confusion and wasted time.

Key Changes in Outbound Calling

New “Connecting” Tone

To combat the phantom ringing issue, we’ve introduced a short connecting tone that plays while we’re still attempting to reach the carrier. This ensures that you know exactly when the call is in the connection stage.
→ 🎧 Listen to the sample connecting tone.

Authentic Ringback

The familiar ringback tone now starts only after the recipient’s carrier confirms that the destination device is actually ringing. This provides a more precise and reliable call connection experience.

Accurate Feedback

If the carrier can’t be reached for any reason, the call will now end cleanly after the connecting tone—eliminating the illusion of a call that seemed to be ringing.

Why You’ll Love This Update

Before, users often encountered a false sense of the call being active, leading to abrupt and confusing disconnections. With this update, expect:

• Clarity: Instant differentiation between when a call is genuinely connecting versus ringing.
• Efficiency: Minimize time wasted on redials by moving swiftly to your next lead with confidence.
• Predictability: Experience smoother, network-like behavior that matches real-world call handling.

Scope & Exceptions

• Applies to: All accounts by default.
• Exception: Accounts with the setting “Connect me to the lead after the call-recording message ends” will retain the previous ringback logic.

For most calls, you might not even notice the connecting tone because the connections are typically swift. But when needed, you’ll have an audio cue that’s closer to the truth of the call’s status.

For more updates like this and other helpful features, check out our Product Updates.

In Case You Missed It

Don’t forget to catch up on our latest articles. Read the most recent update here.