We're excited to announce a significant improvement in the domain connection process, designed to enhance your user experience and streamline troubleshooting efforts. This new feature introduces in-platform troubleshooting links specifically for domain setup errors. Let’s dive into what this means for you.
When setting up domains manually, users will now encounter a "Troubleshoot This Issue" call-to-action whenever specific DNS errors are detected. These errors include:
Clicking the troubleshooting link will open a dedicated help article in a new tab. This article provides step-by-step instructions tailored to resolving the specific error detected, making it easier to troubleshoot effectively and efficiently.
This feature is available across all areas where users connect domains, including Funnels, Websites, Blogs, Webinars, WordPress, Email, Client Portals, and Branded Domains. It ensures that no matter where you're working within the platform, help is just a click away.
Previously, users often had to rely on support teams to resolve DNS setup issues due to a lack of comprehensive guidance within the platform. With this update, users are empowered to resolve common configuration problems independently. This leads to a reduction in support volume and enables faster, more efficient setup completion.
Our goal is to make your experience as seamless as possible. We're confident that this added layer of guidance will empower you and enhance your ability to manage domain connections without needing additional support.
For further assistance and to explore more features, visit our Support page or reach out to us via our Contact Us page.
Catch up on our latest updates like the Efficient Performance Upgrades for Websites, Ecomm, and Webinar Pages.
