We are excited to share a significant update that will change the way businesses interact with their customers on WhatsApp. From November 1, 2024, all service conversations on WhatsApp will be completely free of charge. This update allows businesses to engage with their customers without concerns about per-conversation costs, paving the way for unlimited service conversations to foster stronger relationships and deliver exceptional support.
Starting November 1, 2024, businesses can now initiate and continue service conversations with customers at no cost. This change eliminates financial hurdles to customer engagement, allowing businesses to focus on what truly matters—building connections and offering great service.
Service conversations are defined as customer-initiated interactions or business-initiated free-form messages sent within a 24-hour Customer Service Window. This update ensures that these interactions are now free, providing businesses with more opportunities to communicate effectively with their customers.
With the removal of financial barriers, businesses can now provide timely support and resolve customer queries, leading to enhanced satisfaction and loyalty.
Say goodbye to per-conversation charges, and use those savings to strengthen customer relationships and grow your business.
Whether it’s answering questions, offering after-sales support, or addressing issues, businesses can now communicate without concerns about limits, allowing for a seamless service experience.
Engage with your customers without boundaries and take advantage of this fantastic opportunity to improve customer service and build lasting connections.
In Case You Missed It:
Catch up on our previous announcement about Launching Your Campaigns Faster with the A2P Fast Track Program for more insights on enhancing your communication strategies.
