We're thrilled to unveil our latest product enhancement that gives our users unprecedented control over their bot's responses. This enhancement will undoubtedly contribute to improving the overall conversational experience.
Our proprietary Auto-reply mode (Currently in private beta) and the Bot trial chatbox now include a comprehensive feedback loop. On the Bot Trial Page, you will now discover "thumbs up" and "thumbs down" icons next to each bot response.
By clicking the "thumbs up" icon, you can provide positive feedback, which means the bot's response is correct. On the other hand, selecting the "thumbs down" icon opens a window where you can edit both the question and the answer provided by the bot.
Once you've made the necessary edits, hit the "Train Bot" button to update the bot's FAQ database. By doing so, this will not only improve the bot's responses, but it will also enhance future interactions.
For our valued customers who are part of Auto-Pilot's private-beta customers, the Conversation and Contact Details Pages now replicate the functionality of the Bot Trial Page.
These pages allow users to offer feedback or perform all necessary corrections on the "thumbs up" and "thumbs down" icons. This consistent feedback mechanism and correction process ensure you're offering your users an engaging and efficient user experience across all sections of our platform.
This game-changing enhancement ushers in a new era of chatbot automation by providing easy bot training features and improving bot responses. Now, users can actively participate in refining their bot's responses, ensuring more accurate, and contextually relevant interactions.
This level of control will not only lead to superior customer engagement, but it will also deliver unrivaled autonomy to shape and mold your virtual agent to suit your specific business goals.
In conclusion, these improvements promise to simplify the process of updating your bot's knowledge base, allowing it to learn from user feedback, thereby unlocking increased bot efficiency and customization.
Interested to learn more about Oracle innovations in AI technology like this one? Check out our product updates page for the latest advancements!
In Case You Missed It: Take a look at our last update, which introduced an enhanced short label feature.
