Unveiling Messaging Analytics for LC Phone Customers

Unveiling Messaging Analytics for LC Phone Customers

We’re thrilled to launch our Messaging Analytics for LC phone customers, now readily available under your Phone Number page. This feature offers the means to gain valuable insights and effectively keep track of your SMS campaigns.

Highlighted Features

Sophisticated Metrics: Easily monitor the status of sent, delivered, and undelivered messages, as well as any errors incurred during the process.

Advanced Filtering Mechanism: Make the most out of filters like campaign, workflow, and bulk request along with date filters to narrow down and analyze your data in depth.

In-depth Reports: Access detailed reports aligned with each message status. Navigate to the conversation page directly for a full context.

How To Enable It?

Go to Settings > Click on Labs > Choose Messaging Analytics and hit Enable

Introducing Enhanced Advanced Settings

We’ve added a couple of new features to the Advanced Settings tab under your Phone Number page to bolster your control over various functions.

SMS Limit Observer

Now it’s easy to set and monitor SMS sending limits for your account. Keep a close eye on the current limits and the frequency of these thresholds being reached.
Screenshot of SMS sending limit settings interface.

How To Enable It?

Head over to Settings > Choose Labs > Select SMS Limit and then Enable

Voicemail & Missed Call Textback Settings

Now, you can upload tailor-made voicemail greetings and establish call timeouts for incoming calls to manage caller experiences in an improved way.
Phone system settings interface with voicemail options.

How To Enable It?

Navigate to Settings > Click on Labs > Choose Voicemail & Missed Call Textback and then Enable

Resolving Bugs

We’ve squashed a couple of bugs:

  • Phone Number Relinking/Delinking: The issue that affected the relinking and delinking of phone numbers to the A2P messaging service for different accounts has now been fixated.
  • A2P Submission Error: The error message, “Invalid status transition for bundle”, which used to occur during A2P submissions when the user’s profile was in draft, has now been resolved successfully.

In case you missed it, read about our latest enhanced features for invoices.

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Introducing SMBcrm

We are thrilled to announce that SMBcrm has evolved!

We have embraced a new identity as SMBcrm, reflecting our enhanced commitment to provided tailored CRM solutions for small and medium-sized businesses.